chrisyang

turning complexity into clarity on the servicenow platform on and off the clock.

/services

01

/platform development

Building scalable applications on the ServiceNow platform — from custom apps to integrations that actually work.

02

/automation & workflows

Designing flows that eliminate manual processes. If you're doing it twice, it should be automated.

03

/system architecture

Structuring data models, integrations, and governance so the platform doesn't become the problem.

04

/developer experience

Tooling, CI/CD, and practices that make building on the platform feel like building anywhere else.

/posts

01 // platform

Why most ServiceNow Platform Fails at Scale

Most organizations focus on deploying features, but scaling the platform requires architectural governance, long-term vision, and a strategy for sustainable growth.

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02 // servicenow

AI Driven Development in ServiceNow

ServiceNow's Fluent SDK turns XML configs into code, letting AI tools like Claude Code drive development. Here's why that means hiring for ServiceNow is about to shift from developers to agent managers.

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03 // ai

ServiceNow Knowledge 2026 - 3 Key Takeaways

Key insights from ServiceNow Knowledge 2026: how AI Control Tower, Otto, and CMDB are positioning the platform for enterprise AI adoption.

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1 / 3 see all →

/about

12 years deep in ServiceNow Certified Technical Architect 2x Knowledge conference speaker AI Native and automating with ServiceNow

linkedin -> github -> email ->